FAQ

Q – How long will it take me to get my game?

A – We are very proud that we have our games down to 1 initial payment and NOTHING more until your game is complete. We have expanded our production, and we’re moving as quickly as possible to deliver your games!

Q – Can I call and talk to a human?

A – Yes! We actually have 2 numbers you can call to get a human. Our sales and general questions line is 815-541-0054 and our service line is 815-541-4940. Our phone hours are 7 am CST to 8 pm CST Mon-Thurs, and 8 am CST to 7 pm CST Friday and Saturdays. After hours email sales questions to squirrel@spookypinball.com or for tech questions, service@spookypinball.com.

Q – What about parts? Will I be able to fix this game down the road with you being such a small company?

A – Can you get every unique part for every game ever made? Odds are with us, you will! Many of our plastic parts are 3D printed. Need a new one? Shoot us and email and we can make one for you now, or 20 years from now. As long as those files exist, the parts are available. We’ll always have ramps on hand for spares, and playfields / plastics can be re-made when demand is needed at any time. The bulk of our common pinball parts (flippers , pops, slings, targets, etc) are available at www.pinballlife.com and are very familiar to you if you’ve ever worked on a game. Our power supplies are readily available as well should one ever fail. We kept all these things as simple as possible just for this reason.

Q – What is your warranty?

A – We’ll cover mechanical, wood, and electronic parts in your game for in home use for 1 year for the original owner of the game. This does not include normal stress wear parts such as rubbers, lighting, or plastics, and we do not cover the costs of calling in a tech. But, if you do need a tech, we are more than happy to help you find one! Warranty starts when the shipping company confirms the game has arrived at your home (or immediately if you pick it up in person). Location use is 90 days. We like customers that customize their games, but please understand if you’re tapping into the wiring or board somewhere, you’re doing so at your own risk and voiding your warranty.

*** International Customers*** Your warranty is good for 1 free parts shipment, any additional parts needed after your first will result in a shipping charge, meaning parts are still covered but shipping is not.

Q – What if I change my mind after I make my initial payment? Do I get it back?

A – Here’s the deal… we aren’t a big company with buckets of cash, so when you make your first payment, BE CONFIDENT IN YOUR PURCHASE! All games here are basically custom and made per order… From the first day at Spooky Pinball LLC, when we take your first payment it automatically goes directly into funding your game build. Please don’t put money down because our games are “limited” and you want to hold a spot in line. We pride ourselves in NOT showing games until they are nearly or fully complete so you know what you’re getting before you commit. Once your initial payment is made, we consider the game yours, and you should do the same. We have had a few customers “sell their spot in line” to friends, and we will work with you if something comes up that creates hardships… but again, your initial payment is a commitment to buy, so please treat it as such.

Thanks for reading this… our customers are EVERYTHING to this little company. We do our absolute best to be open and honest about everything we do. If you have further questions on game sales, just contact Morgan (aka Squirrel) at: squirrel@spookypinball.com or KT at kt@spookypinball.com. For tech support help, contact service@spookypinball.com.

THANK YOU ALL!!!